Privacy policy

Privacy Policy

Welcome to Digi Nest (“we,” “us,” or “our”), accessible at diginestind.shop. We are committed to protecting your personal information and respecting your right to privacy.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

  • Name, email address, phone number, billing address, and other information provided during checkout.

  • Order details and purchased product information.

  • Device and browser information, including IP address, browser type, operating system, pages visited, and website activity.

  • Payment transaction information processed securely through our payment service providers.

  • Communications you send to our customer support team.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your digital product orders.

  • Send order confirmations, invoices, download links, and delivery emails.

  • Provide access to purchased digital products.

  • Respond to customer support queries.

  • Prevent fraudulent transactions and payment disputes.

  • Improve our website, products, services, and customer experience.

  • Comply with legal, regulatory, and accounting obligations.

3. Payment Information

Payments may be processed through Razorpay or other secure third-party payment service providers.

We do not directly store your complete credit card, debit card, UPI PIN, or banking credentials on our servers. Payment information is handled securely by the relevant payment service provider according to its security and privacy practices.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

We may share necessary information with:

  • Payment processors, such as Razorpay, to process and verify transactions.

  • Website and e-commerce service providers, such as Shopify.

  • Digital delivery, hosting, analytics, email, and customer-support service providers.

  • Professional advisers, government authorities, or law-enforcement agencies when required by applicable law.

  • Fraud prevention and dispute-resolution service providers where necessary.

These parties may only receive the information required to perform their services.

5. Cookies

Our website may use cookies and similar technologies to:

  • Maintain website functionality.

  • Remember user preferences.

  • Analyse website traffic and performance.

  • Improve the shopping experience.

  • Prevent fraudulent or unauthorised activity.

You may disable cookies through your browser settings. However, disabling cookies may affect certain website or checkout functions.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Complete orders and provide product access.

  • Respond to customer-support requests.

  • Maintain transaction and accounting records.

  • Resolve disputes and prevent fraud.

  • Meet applicable legal obligations.

7. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of eligible personal information.

  • Withdraw consent where processing is based on consent.

  • Raise a concern regarding how your information is handled.

To exercise these rights, contact us at help@diginestind.shop.

We may request information to verify your identity before processing your request.

8. Data Security

We use reasonable administrative, technical, and organisational safeguards to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

9. Third-Party Services

Our website may use or link to third-party services, including Shopify, Razorpay, email providers, analytics platforms, and digital-delivery services.

These third parties may have their own privacy policies. We are not responsible for the privacy practices of independent third-party websites or services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Us

Email: help@diginestind.shop

Website: diginestind.shop